Customer Service

Customer Care

Customer care is our top priority. We understand that happy customers drive our success, and we've put in place specific processes to ensure their satisfaction. These include on-demand towing, monthly customer outreach, clear directions and photos for lost customers, and offering monetary refunds. Our customer care team is equipped with the tools and authority to provide a positive experience for all our customers.

We are committed to being available from 5 AM to 2 AM daily, with an impressive average response time of less than one minute. We listen to our customers and solve their problems promptly with clear directions, photos, towing services, and refunds.

Famous Parking lots have customers who are big fans, and we build those relationships one solved problem at a time. In June, our dedicated team of (5) five handled an average of 65 customer inquiries per day, and in July, this number rose to 80 inquiries per day. We assist customers in locating their parking spots and tow illegally parked vehicles to ensure our customers can enjoy their reserved spots.

Here's an interesting tidbit: Our team navigates and identifies correct locations using photos from customers and Google Maps, all without being on-site.